Frequently Asked Questions

Identifying Parts

How do I find my heater model?

Check the nameplate on your heater. It's usually a small metal or printed plate on the unit itself, often near the control panel or base, listing the model and serial number.

Where is the serial number?

The serial number is printed on the same nameplate as the model number, on the heater itself.

How do I identify my part?

If you have the old part in hand, check it for a printed part number or code. If you're not sure, contact support with your heater model and a description (or photo) of the part and we'll help confirm it.

Compatibility

How do I know which part fits my heater?

Some product pages list verified compatible heater models directly. Where that information isn't listed, we haven't verified it yet. Contact support with your heater model and we'll confirm fit before you order.

Can one part fit multiple heaters?

Yes, several replacement parts are shared across multiple heater models. Where we have that confirmed, it's listed on the product page under "Compatible Heater Models".

Ordering

How do I order?

Find your part via Shop Parts or search, add it to your cart, then check out. Payment is handled securely through our payment provider.

Can I order multiple parts?

Yes, add as many items as you need to your cart before checking out.

Support

I can't identify my part. What should I do?

Contact our support team with your heater model, serial number, and a description or photo of the part if you have one. We'll help you find the correct replacement.

Still not sure? We're happy to help you identify the right part.

Contact Support